For general release 3/26/2001
EVERYMD.COM LAUNCHES FREE E-MAIL-TO-FAX SERVICE FOR PRESCRIPTION REFILLS AND APPOINTMENT SCHEDULING
Major Advance Separates Useful from Burdensome Patient-to-Doctor's Office
Beverly Hills, CA, March 26, 2001.
EveryMD.com has launched a new, free online service that allows doctors'
offices to receive online prescription refill and appointment scheduling
requests from patients via the doctor's office's fax machine. The new service,
called the "Doctor E-Mailer" (TM), allows doctors to satisfy their
patients' increasing desires to communicate online without subjecting doctors
and their office staff to the problems normally associated with e-mail or
web-based patient/physician communication systems.
Surveys have consistently shown that consumers would like to be able to
communicate with their physicians online for appointment scheduling,
prescription refills, and medical consultations. While most physicians recognize
the value and efficiency gains that would result from the first two types of
online communications, appointment scheduling and prescription refill requests,
doctors, legitimately, view the third, online medical consultations, as being
fraught with problems. As a result, most physicians have been reluctant to open
their office doors to any kind of online communications.
To physicians there is a huge difference between receiving e-mails from
patients regarding administrative matters such as scheduling appointments and
renewing prescriptions, which can be handled by office staff and which doctors
consider efficient, and receiving e-mail requests for medical advice and
consultations, which is a time sink for them. Unfortunately,
doctors wanting to provide their patients with non-consulting online
communication with their offices have until now had no satisfactory means for
Previously, the only online connectivity options available to physicians were
ordinary internet e-mail, whose volume and content cannot be controlled, or
Web-based messaging systems, which involve out-of-pocket Internet connectivity
costs as well as significant physician and staff time costs of learning and
using new systems. Even a free service to doctors isn't a free service if
doctors and their staff must considerably change the way they practice medicine
to be able to use it.
In contrast, EveryMD's "Doctor E-Mailer" (TM) service provides
doctors with an immediate online connectivity solution that is free,
controllable, and effortless. EveryMD's
unique patent-pending system allows doctors' offices to receive online
prescription refill and appointment scheduling requests from patients via the
existing fax machines. No other
kinds of communications are allowed and the size and content of the messages are
strictly controlled to prevent misuse.
To use the Doctor E-Mailer service, a patient must use special e-mail templates
at the EveryMD.com website, which are converted to faxes and sent by EveryMD to
the doctor's office fax machine. These templates insure that all patient
messages received by a doctor's office adhere to the following terms:
Furthermore, unlike other web-based physician services, EveryMD's service is truly "cost-free" to the physician and the
practice. There is no website with which to register, there are no medical
profiles to safeguard, and no training is required. The doctor does not need to
have access to the Internet, an e-mail account, website, or even a computer. The
service is free to both physicians and their patients, and does not require any
action whatsoever on the part of a doctor or the doctor's staff.
To implement its service, EveryMD is establishing a unique email@example.com
e-mail address and www.doctorname.everymd.com website containing basic
doctor information for each licensed doctor in the United States. So far, e-mail addresses and websites have been created for nearly 70% of
US doctors with fax machines.
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