PATIENTS' FREQUENTLY ASKED
QUESTIONS
(FAQs)
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Does anyone else deliver messages to doctors the way EveryMD does?
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How can I send a message to my doctor using EveryMD�s �Doctor E-Mailer�� service?
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What does a message delivered by EveryMD�s �Doctor E-Mailer�� service look like?
How do I benefit by using EveryMD�s �Doctor E-Mailer�� service?
Can I use EveryMD�s �Doctor E-Mailer�� service to send messages asking for medical advice or urgent medical consultations?
Will I be able to find all of my and my family's different doctors in EveryMD's doctor database?
How will I know whether my doctor�s office has received my e-mail message?
Should I use EveryMD�s �Doctor E-Mailer�� service to send urgent or highly confidential messages?
Why can't I just communicate with my doctor by regular e-mail?
What is EveryMD�s �Doctor E-Mailer�� service?
EveryMD�s Doctor E-Mailer� service is a free online e-mail messaging service that allows you to send an e-mail to your doctor to request an appointment or to ask for a prescription refill. EveryMD convert's your e-mail message to a fax and delivers it to your doctor's office fax machine. That way, your e-mail message can be delivered to your doctor�s office, even if your doctor is not yet online.
Does anyone else deliver messages to doctors the way EveryMD does?
No. EveryMD's e-mail to fax message delivery service is a unique, patent, pending system. EveryMD�s Doctor E-Mailer� is the only patient-physician communication system that allows patients to reach virtually all doctors online.
How
can I send a message to my doctor using EveryMD�s �Doctor E-Mailer��
service?
Using EveryMD�s Doctor E-Mailer�
system is simple:
1. Go to our home page at www.EveryMD.com and click on "To E-Mail Your Doctor, Click Here."
2. Search for your doctor by entering all or part of your doctors last name, your doctor's city (if you know it), and state.
3. Select your doctor from the list displayed.
4. Select the type of message you want to send (prescription refill or request for an appointment).
5. Fill in your message on the template that appears.
6. Click �Send Now.�
That's it! Your message is converted by EveryMD into a fax and sent directly to the doctor�s office�s fax machine. EveryMD sends you an e-mail letting you know that your message has been delivered.
What
does a message delivered by EveryMD�s
�Doctor E-Mailer��
service
look like?
Click
on the thumbnail images below to view sample
EveryMD Doctor E-Mailer�
messages.
EveryMD�s Doctor
E-Mailer�
provides a number
of benefits, the most important being Convenience, Comprehensiveness, and Ease-of Use.
Convenience:
EveryMD�s Doctor E-Mailer� allows you to e-mail requests for
appointments or prescription refills to your doctor's office from anywhere, any
time, 24/7, 365 days of the year. No
need to get to a phone during your busy schedule and call.
No more having to wait until office hours, encounter busy signals, be put
on hold, or play "phone tag." Anywhere you have Internet access, you
have access to your doctor, too.
Comprehensive:
EveryMD's database contains virtually every practicing doctor in the
United States. From EveryMD's
website, you can send a message to your doctor, whether your doctor is online or
not, and even if your doctor uses another online service.
No need to search around - all you need to know is EveryMD.
That is especially convenient if you and your family have more than one
doctor.
Ease-of-Use:
EveryMD�s Doctor E-Mailer� is the easiest-to-use patient/physician
messaging system available. Our quick search system and easy-to-use templates do
all the work for you. With EveryMD�s
Doctor E-Mailer�, all you do is select your doctor, enter your message,
and click "Send Now."
That�s it. No registration
process, no need to provide sensitive medical information, no complex and
hard-to-use interface. EveryMD�s Doctor E-Mailer� is fast and easy. Just
fill in and click.
No. Your doctors� EveryMD
e-mail address is a virtual e-mail address contained within our system, not a
regular e-mail address. If you try
to send a message using your normal e-mail program, you will get a message back
letting you know that your message was not delivered and asking you to resend
your message through the EveryMD.com website.
By requiring messages to doctors to be sent through the EveryMD.com
system, we greatly reduce the risk of misuse and ensure that your doctor
receives only appropriate types of messages.
Can
I use EveryMD�s �Doctor E-Mailer�� service
to
send messages asking for medical advice or urgent medical consultations?
No, at least not
yet. EveryMD�s Doctor E-Mailer�
is currently intended for routine, non-urgent, administrative, non-consulting
communication purposes only. Other
types of communications to your doctor involve complex issues of security,
reliability, accountability, billing, oversight, record keeping and management,
particularly on your doctor's end, that need to be addressed before opening up
the EveryMD system to these kinds of communications.
For urgent medical needs and medical consultations, the best way to
communicate with your doctor is still by telephone or by going directly to your
doctor's office or to a hospital or other urgent care facility.
Will
I be able to find all of my and my family's different doctors in EveryMD's
doctor database?
At EveryMD, we are constantly striving to maintain an accurate, complete
and up-to-date database. Occasionally,
however, you may not be able to find one of your or your family's doctors in our
database. If that happens, please
let us know immediately by contacting us at service@everymd.com,
. We will do our
best to find your doctor and add your doctor to our database as quickly as
possible.
How
will I know whether my doctor�s office has received my e-mail message?
EveryMD
will send you an
e-mail confirmation after your e-mail message has been sent to your doctor's
office fax machine. The response
time of your doctor's office will vary from office to office. As with any form of communication, there is also always a
possibility that your message may be overlooked or misplaced after it arrives at
your doctor's office. If you do not
hear from your doctor's office within 24 hours of sending your message, EveryMD
strongly recommends that you follow up by contacting your doctor's office by
telephone to verify that your message has been received.
If you don't have your doctor's telephone number handy, you can find it
at the EveryMD website by clicking on "To visit your doctor's
website, Click Here."
Will
EveryMD�s �Doctor E-Mailer�� service always be free?
We will do our best
to make sure that EveryMD's Doctor E-Mailer� service remains free and
easy to use for both doctors and patients.
EveryMD�s Doctor E-Mailer� service is sponsor/advertiser
supported. Revenues are generated from short advertisers� messages that are
appended to the fax that is forwarded to the doctor, and to the confirmation
e-mail sent to you. Because of the
design of our business and our highly efficient technology, we have low costs
and are able to be profitable at very competitive advertising rates. Although we may in the future offer additional products and
services, we intend to keep EveryMD�s Doctor E-Mailer� service always
free.
Will
EveryMD share my personal information or the content of any of my e-mail
communications with any advertiser or any other third parties?
Why
can't I just communicate with my doctor by regular e-mail?
How
do I benefit by using EveryMD�s �Doctor E-Mailer�� service?
Absolutely not. EveryMD
views personal privacy as sacred. EveryMD will not share any personal
information with our advertisers or any other third parties.
For accounting purposes only, EveryMD will keep a record of the
sender and recipient of each e-mail message.
EveryMD will not, however, keep a copy of the content of any
message after a message is delivered.
Should
I use EveryMD�s
�Doctor E-Mailer�� service to send urgent or highly confidential messages?
No. EveryMD�s Doctor E-Mailer� service is not intended to
transmit messages that are urgent or highly confidential, because
we cannot control what happens in your doctor's office once we deliver your
message to your doctor's office's fax machine. If you need to send an urgent or
highly confidential message to your doctor's office, we recommend that you use
your telephone or visit your doctor's office in person.
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